Could Not Connect to Dexis Image Database in Dentrix

I kept getting this error “Could Not Connect to Dexis Image Database” in Dentrix.  I’ve come across this error on several computers in the past and have wasted a lot of time trying to fix it.  Eventually it seems to just work but I can never remember how or why.

This time I paid Dexis Support to help me.  All support did was uninstall Dexis Integrator for Dentrix and reinstalled it.  Almost.  There was one other thing he did.  He verified that UAC (user account control) was turned down to zero.  He then rebooted and then he installed it.

This is where the crazy part comes in.  I verified that the UAC was turned to zero and the computer was rebooted at least 20 times in the last 12 hours.  I even chose “run as administrator” when I clicked on Dexmenu.exe for the install.

While I still can’t understand the why behind it I am going to leave this note here for me because I am sure this will come up again.

The inherent lack of security by Dentrix and Dexis is appalling in this day and age when you need to run the computers without User Account Access turned on.  Firewalling the server?  Slows Dentrix down to a crawl.  It’s a disaster waiting to happen but since Dentrix has a former HIPAA official on payroll they won’t have to worry about any lawsuits.