Good: KitKat Update Last Night for my HTC One Bad: 6 HTC One phones in 7 Months

I updated my HTC One to KitKat last night.  That update came faster than  I expected.  The bad part is this is my 6th HTC One phone and Sprint refuses to swap it out for a different model.  My last phone had a screwed up noise cancellation microphone.  In other words, no one could hear me if I spoke into the handset.  If I switched to speakerphone or used a headset it worked great.

I am going to stick with the HTC One until the 1 yr mark and see if anything else breaks on it.  Don’t know if Sprint will swap it for free.  I swear I have learned my lesson with HTC.  I won’t ever give them anymore of my money.

Thank you HTC for updating the phone.  I do appreciate that but your quality assurance is the worst.  Even if I am getting refurbs each time they should still pass a QA test.  Financially, you can’t afford to alienate any of your remaining customers.  You don’t answer any tweets.  I couldn’t talk to a human when I first ordered the phone.  I couldn’t take advantage of the case special because your site didn’t work.  I just don’t see how you are going to pull out of this nose dive HTC.

HTC One is a Beautiful but Flawed Phone


I am fed up defending my phone.  The latest issue with it has to do with the wifi.  I have 2 networks in my house due to two internet connections. I am also very familiar with wifi networks.

The only thing a google search showed me was people blaming the routers.  This is definitely not the case in my instance.

  1. This is my 4th HTC One and first time with this issue.
  2. I have issues with both my wpa and my open access points
  3. This issue just started this week and there were NO UPDATES
  4. My wife’s phone doesn’t have this issue.

I love my camera.  Absolutely LOVE IT but I don’t know how much  more I can keep using that as excuse to stick with the phone.  My other issues are poor reception in relation to my wife’s Samsung Galaxy S3 and poor switching between 3G and 4G areas.

The battery is fine now since I am on my 4th phone but I think in a year I would dread not having a replaceable battery.  You could really tell how quickly the battery starts to wear out.

Lastly, if you are wondering how I could be on my 4th HTC One it is very simple.  2 had screen issues where certain parts of the screen stopped working and another one had a battery that wouldn’t charge above 47%.